Returns must be sent back to us within 7 days. Full price purchases are eligible for a refund. Discounted purchases can be returned for an exchange or online credit, this includes purchases using the new customer offer. For more return and exchange details click
here. We offer custom sizing in all styles, should you be after a standard size which is outside the sizes we currently produce. This service is designed to make our range more inclusive, we do not remake sold out styles in standard sizing. You will only pay the standard retail price. We are also happy to alter something off the rack to accommodate different access needs. Everyone should be able to wear the clothes they love. Please note that this is subject to fabric availability and this is not a made to measure service. Additionally, we ask that these requests are styles from our current collections. Please email us at
online@rubynz.com for more information x